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Common purchase queries answered

Orders and Shipping

At Ranakpur Handicraft, we strive to deliver your orders as quickly as possible.

  • Domestic Orders (within India): Your order will typically be delivered within 7 to 14 business days after it has been processed and shipped.
  • International Orders: Delivery times for international shipments may vary, but generally, your order will reach you within 7 to 21 business days.
 

Creating an account with Ranakpur Handicraft is simple:

  1. Go to the “My Account” section located in the top menu of our website.
  2. Click on the “Sign Up” option.
  3. Fill in the required details, such as your name, email address, and password.
  4. Submit the form, and your account will be created instantly.

Once your account is created, you can easily track orders, save your preferences, and enjoy a seamless shopping experience!

To change your shipping address on Ranakpur Handicraft, follow these steps:

  1. Log in to your account by clicking on the “My Account” section in the top menu.
  2. Navigate to the “Addresses” section within your account dashboard.
  3. From there, you can add a new address, delete an old address, or modify an existing one.
  4. Save the changes to ensure the updated address is used for your next order.

If you need help or face any issues, feel free to reach out to us for assistance.

To track your order status with Ranakpur Handicraft:

  1. Check your email inbox or message box: Once your order is shipped, we’ll send you an email or SMS with the courier details, including the tracking number.
  2. Use the tracking number provided to check the status on the courier company’s website.

If you haven’t received tracking details or need further assistance, contact us at ranakpurhandicraft@gmail.com. We’ll be happy to help!

No, Ranakpur Handicraft does not store your credit card information on file.

All payments made on our website are processed through secure, encrypted payment gateways to ensure your financial data remains safe. We prioritize your privacy and security, and no sensitive payment details are retained on our servers.

For more details, please refer to our Privacy Policy or contact us at ranakpurhandicraft@gmail.com.

 
 
 
 
 

Yes, Ranakpur Handicraft applies sales tax where required by law.

  • For Domestic Orders (within India): Sales tax or GST will be included in the final price during checkout, as per the applicable tax rates.
  • For International Orders: Any customs duties, taxes, or import fees applicable in the destination country are the customer’s responsibility and are not included in the order price.

If you have further questions about taxes or fees, feel free to contact us at ranakpurhandicraft@gmail.com.

 
 
 
 
 

Yes, Ranakpur Handicraft ships to select international destinations!

  • Delivery Time: International orders typically take 7 to 21 business days to arrive, depending on the destination and customs clearance.
  • Shipping Costs: The cost of shipping is calculated at checkout based on the weight, size, and destination of your order.
  • Customs and Import Fees: Any customs duties, taxes, or import fees are the customer’s responsibility.

If your country is not listed during checkout or you have questions, contact us at ranakpurhandicraft@gmail.com for assistance.

It depends on the items in your order.

  • Single Package: Whenever possible, we combine all items into one package to ensure efficient delivery.
  • Multiple Packages: If your order contains multiple items of different sizes, weights, or is shipped from different locations, it may be split into multiple packages. In such cases, you will receive separate tracking numbers for each package.

If you have any questions or need further clarification, feel free to contact us at ranakpurhandicraft@gmail.com.

If you need to swap an item

Returns and Exchanges

Our returns policy ensures a hassle-free experience for our customers. For complete details, please visit our Refund and Returns Policy page.

Here’s a brief overview:

  • Return Eligibility: Items can be returned if they are damaged, defective, or incorrect, provided they meet the conditions outlined in our policy.
  • Timeframe: Returns must be requested within 7 days of receiving the product.
  • Refunds: Approved refunds will be processed to the original payment method.

For more information or to initiate a return, please email us at ranakpurhandicraft@gmail.com.

If you received the wrong item from Ranakpur Handicraft, we apologize for the inconvenience. Here’s what you can do:

  1. Contact Us: Please reach out to our customer support team at ranakpurhandicraft@gmail.com as soon as possible. Provide your order number, a description of the item you received, and a photo if applicable.

  2. Return/Exchange: We will guide you through the process of returning the wrong item and arranging for the correct one to be sent to you.

  3. Refund: If you prefer a refund instead of a replacement, we will process the refund to your original payment method as per our returns policy.

Please ensure that you reach out within 7 days of receiving the incorrect item to ensure a smooth resolution.

 

If your order arrived damaged, we’re truly sorry for the inconvenience. Here’s what you can do:

  1. Contact Us Immediately: Please email us at ranakpurhandicraft@gmail.com with your order number and clear photos of the damaged item(s).

  2. Return or Exchange: We will guide you through the return process and, if necessary, send you a replacement item as soon as possible.

  3. Refund: If you prefer a refund instead of a replacement, we will process the refund to your original payment method, in line with our returns policy.

We request you to report the damage within 7 days of receiving your order for a quick resolution. Thank you for your understanding!

To return an authorized item, please mail it to the address provided by our customer support team once your return request has been approved.

You can contact us at ranakpurhandicraft@gmail.com to initiate the return process, and we will send you the return address and any further instructions.

Please make sure to pack the item securely to avoid any damage during shipping, and include your order number or proof of purchase for easy processing.

You can receive customer support from Ranakpur Handicraft through the following methods:

  1. Email: The fastest way to get support is by emailing us at ranakpurhandicraft@gmail.com. Be sure to include your order number and a detailed description of your issue or question.

  2. Phone: You can also reach us by phone at +91 91668871978 for assistance with any issues or inquiries.

  3. Website: You can also visit the “Contact Us” section on our website for more ways to get in touch.

Our customer support team is here to help you with any questions or concerns you might have!

If you entered an incorrect shipping address, here’s what you should do:

  1. Contact Us Immediately: Reach out to us as soon as possible via email at ranakpurhandicraft@gmail.com or call us at +91 91668871978. Include your order number and the correct shipping address.

  2. Update Address Before Shipment: If your order has not yet been shipped, we will update the shipping address for you right away.

  3. If Order Has Been Shipped: If your order has already been shipped, we’ll work with the courier service to try to reroute the package, although this depends on the courier’s policies and the shipment’s status.

Make sure to contact us as soon as you realize the mistake to give us the best chance to resolve it quickly.

 

Once an order has been submitted, we process it promptly, but we understand that situations can change. Here’s what you can do:

  1. Contact Us Immediately: If you wish to change or cancel your order, please contact us as soon as possible via email at ranakpurhandicraft@gmail.com or call us at +91 91668871978.

  2. Before Shipping: If your order hasn’t been shipped yet, we’ll be able to make the necessary changes or cancel it.

  3. After Shipping: If your order has already been shipped, we may not be able to cancel it. However, you can still initiate a return once the item arrives, according to our return policy.

Make sure to act quickly for the best chance of modifying your order!

At Ranakpur Handicraft, we currently take orders via WhatsApp and do not list products on our website. If you’re interested in a specific item, feel free to reach out to us directly on WhatsApp, and we’ll assist you with your order. If you need help, you can also contact us via ranakpurhandicraft@gmail.com or +91 91668871978.

Free Worldwide shipping

On all orders above $50

Easy 7 days returns

7 days money back guarantee

International Warranty

Offered in the country of usage

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