Thank you for shopping with Ranakpur Handicraft! We strive to provide fast and reliable shipping for all of our handcrafted products. Please review our shipping policy below for important details regarding processing, shipping methods, and delivery.

1. Processing Time

• Order Processing: Once your order is placed, it will be processed within [7] business days (Monday to Friday, excluding holidays). During busy periods or promotional events, processing may take longer. You will receive an email notification when your order has been shipped.
• Order Confirmation: After placing an order, you will receive an order confirmation email with the details of your purchase. Please review the details to ensure everything is correct. If you notice any issues, contact us immediately at ranakpurhandicraft@gmaill.com.

2. Shipping Methods

We offer several shipping methods depending on your location. The available options will be presented during checkout.

• Domestic Shipping (within India): We provide standard shipping services, with delivery times typically ranging from [7] to [12] business days after your order is processed.
• International Shipping: We also ship to select international destinations. Delivery times for international orders can range from [7] to [21] businessdays, depending on the destination country and local customs processing.

3. Shipping Costs

• Domestic Shipping: Shipping costs are calculated based on the size, weight, and destination of your order. Shipping fees will be displayed at checkout before you complete your purchase.
• International Shipping: For international orders, shipping fees will be calculated at checkout. Please note that customs duties, taxes, and import fees are not included in the shipping cost and are the responsibility of the customer.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track your order through the carrier’s website. Please note that it may take 24-48 hours for tracking information to become available.

5. Customs, Duties, and Taxes

• For international shipments, your order may be subject to customs duties, taxes, and import fees. These charges are determined by the destination country’s customs regulations and are the responsibility of the customer.
• We recommend contacting your local customs office for more information regarding any additional charges before placing an order.

6. Missing or Lost Shipments

• Domestic Orders: If your order is missing or delayed beyond the expected delivery date, please contact us at ranakpurhandicraft@gmail.com. We will investigate and work with the shipping carrier to resolve the issue.
• International Orders: For international orders, please allow additional time for customs processing. If you believe your package has been lost or delayed, please contact us so we can assist you.

7. Incorrect Address

It is the customer’s responsibility to ensure that the shipping address entered during checkout is correct. We cannot be held responsible for lost or delayed packages due to incorrect or incomplete address information. If you notice an error in your shipping address, please contact us immediately to make corrections before your order is shipped.

8. Delivery Issues

• If the delivery is unsuccessful (e.g., no one is available to receive the package), the carrier may leave a delivery notice or attempt a second delivery. You may be able to schedule a re-delivery or pick up your package from the carrier’s local facility.
• If the package is returned to us due to delivery failure, we will notify you and work with you to reship the item. Additional shipping fees may apply.

9. Shipping Restrictions

We currently do not ship to the following locations: Andaman & Nicobar.
We apologize for any inconvenience this may cause.

10. Damaged or Defective Items

If your item arrives damaged or defective, please refer to our Return and Refund Policy. We will arrange for a replacement or refund for damaged products upon receiving proof (e.g., photos of the damage) within the specified time frame.

11. Contact Us

If you have any questions or concerns regarding your order, shipping status, or any other shipping-related inquiries, please contact us:

• Email: ranakpurhandicraft@gmail.com
• Website: www.ranakpurhandicraft.com

This Shipping Policy is subject to change without notice. Please review this page periodically for updates.